Terms of Service, Delivery and Warranty

תנאי שירות

1. תקופת אחריות
אנו מעניקים 5 שנות אחריות על מנגנון ובוכנה, בכפוף לשימוש תקין וסביר.
הבדים, הרשתות ורפידות הידיות אינם כלולים באחריות – בכיסאות בלבד.
 
2. תנאי השירות
במקרה של תקלה במסגרת האחריות, התיקון יתבצע ללא עלות ויבוצע במחסן היבואן בפ"ת.
במידה ונדרש ביקור טכנאי – עלות ₪150.
 
3. כיסוי אחריות
There is no coverage for damage due to improper use or improper self-installation.
4. Shipping and transportation
Delivery time: 7–10 business days.
For destinations beyond Gedera and Haifa – 10–14 business days.
For localities beyond the Green Line – accordingly.
5. Transportation and assembly prices

Chairs: ₪150
Tables: ₪300
Special tables: ₪450
Building without an elevator: Additional ₪50 for each floor above the 2nd floor (crane services at the customer's expense and must be arranged in advance).

6. Free accessories
Delivery by courier within 14 business days. Cost: ₪50.
7. Self-collection
6 Hamertz St., Petah Tikva
Hours of operation: Sun-Thu 9:00 AM–5:00 PM, Fri 9:00 AM–1:00 PM.
8. General Liability
The company reserves the right to update the terms of service and warranty, and to examine any application on its merits.
Welcome to the website https://ergonomicoffice.co.il (hereinafter: "the Website")
This website is owned and operated by Caesar Industries and Marketing Ltd. (hereinafter: "we" or "us").
Please read this Agreement carefully before using the Site and before registering to activate your account.
By browsing and/or using the Site and/or making a purchase through the Site and/or registering for the Site, you agree to be bound by and bound by the terms of this Agreement.
All of the above and below is sometimes worded in the masculine and sometimes in the feminine, but it is of course addressed to all genders.
When registering and making a purchase with us, you declare and confirm the following:
1. That you agree to be bound by and bound by the terms of this Agreement; and
2. That you are at least 18 years old.
The information and services provided on this website are provided subject to the terms and conditions detailed below.
This website is used to sell various products, as detailed in the body of the website, which we import and market in Israel, in the fields of ergonomic furniture, office furniture, seating solutions, office environments, and more.


Ergonomics website exchange and return policy
At Ergonomics, we strive to provide you with the perfect office comfort and design experience. To ensure full transparency and uncompromising service, here is our policy:
Our returns and exchanges:
* Executive and work chairs: Chairs can be returned or exchanged within 7 days of receiving the product. Returns are permitted provided that the product is in its original packaging, unused, and in new condition.
* Desks: Due to the complexity of transportation and customization of the product to the space, desks cannot be returned or exchanged after they have been delivered and assembled.
* Logistics service costs: In the event of a transaction cancellation, the financial credit will not include the transportation and assembly costs incurred. These services are completed services and are non-refundable.
* Inspection: All returns or exchanges are subject to a thorough inspection by an Ergonomics representative. A refund or exchange will only be approved after we have verified that the product is undamaged and in perfect condition.
We recommend that you carefully review the dimensions and technical specifications on the website before purchasing. Our team of experts is available to answer any questions you may have to help you make your work environment healthier and more aesthetically pleasing.

The customer can bring the product to the company's warehouses or request a paid pickup service.

Website use

Use of this website is subject to additional statements and/or conditions that may appear on this website.
We are not responsible in any way, directly or indirectly, for any action taken or refrained from taking as a result of the information presented on this site.
Although we strive to keep the information on the site as accurate, complete and up-to-date as possible, we and/or our content providers cannot guarantee the accuracy, completeness or non-obsolescence of such information - nor are we responsible for any damage or loss resulting from reliance on such information.
payment

All payments for all products and devices ordered through the Site are made in advance, through the Site. Payment options are posted on the Site and updated from time to time.
We make every effort to offer products at particularly attractive prices and terms. The prices published on the site are for direct orders that will be made in full on the site (including payment by credit card on the site).
Payment can be made by credit card in up to 3 interest-free shekel payments, or up to 12 interest-bearing shekel payments, as detailed in the payment table at the time of payment. By making the payments, you hereby confirm your consent to the total amount charged.
We reserve the exclusive right to change the prices of the products listed on the site, at any time, in accordance with our commercial needs and at our sole discretion.
Prices for products offered on the site are subject to change without notice. Prices are subject to reservation and advance payment; price increases will not apply to all orders that have already been finally confirmed.
A prerequisite for confirming an order on the site is receiving approval from the credit card company for the transaction you have committed to. We are not obligated to honor an order placed through the site until approval from the credit card company has been received.
The website's billing system will use the credit card entered for billing purposes. If for any reason the payment is not honored by the credit card company or bank, we have the right to cancel your order immediately - thereby canceling this agreement - and then collect any debt incurred.
You hereby agree to pay any charges to your account, including applicable taxes, in accordance with the billing terms in effect on the due date for payment of the charge.
The site uses encryption methods, in accordance with the instructions of credit card companies, which transmit credit card information securely in accordance with the PCI-DSS standard, encrypted and secure SSL communication.
Links to other websites and recommendations for external service providers

The Site may contain links to other websites, solely as a convenience to Site visitors. We do not endorse these sites or the information, content, products and/or services that appear on or are accessible through them – and their use, including receipt of information, content, products and services, is the sole responsibility of the user.

Transaction cancellation and refund

If you wish to cancel the transaction, please contact us at info@keisar.com. In your request to cancel a transaction, you must include your full details: full name, ID card, order number. After receiving all of the above details – and subject to the following – we will cancel your purchase and you will be sent a confirmation that your purchase has been canceled.
We operate subject to the provisions of the Consumer Protection Law, 5741-1981, among other things, as detailed below:

The Consumer Protection Law defines a distance selling and distance marketing transaction as follows:
"Remote sales transaction" – an engagement in a transaction for the sale of property or the provision of a service, when the engagement is made following distance marketing, without the joint presence of the parties to the transaction;
"Remote marketing" – an approach by a trader to a consumer via mail, telephone, radio, television, electronic communication of any kind, facsimile, publication of catalogs or advertisements, or by similar means, with the aim of entering into a transaction not in the joint presence of the parties, but by one of the aforementioned means.
In a distance sales transaction, the consumer may cancel the transaction from the date the transaction is made until fourteen days from the date the property (product) is received by him.
In a distance sales transaction conducted with a consumer who is a person with a disability, a senior citizen, or a new immigrant, the consumer may cancel the transaction within four months from the date of the transaction or from the date of receipt of the property, whichever is later - provided that the engagement in the transaction included a conversation between the trader and the consumer, including a conversation via electronic communication.
Regarding meeting the conditions of "person with a disability" or "senior citizen" or "new immigrant", it is clarified that the customer must prove that he is included in the above definitions at the time of the transaction.
Also, in order to prove that he is included in one of the above definitions, the customer must present one of the following:
– A certificate issued to the consumer by the state, indicating that he is a senior citizen;
– An immigrant certificate or an immigrant eligibility certificate;
– A certificate indicating that the consumer is a person with a disability, for a period exceeding six months, issued by an entity authorized by law to determine the existence of such a disability;
– A certificate listed in the Fifth Schedule to the Consumer Protection Law.
Section 14E of the law determines the consequences of canceling the transaction (in the event of cancellation not due to a breach of the agreement between the parties), according to which the trader will refund to the consumer, within 14 days of receiving the notice of cancellation, that part of the transaction price paid by the consumer, will cancel the consumer's charge for the transaction and will provide him with a copy of the aforementioned notice of cancellation of the charge, and will not collect any amount from the consumer, except for cancellation fees at a rate not to exceed 5% of the transaction price, or 100 NIS, whichever is lower.
If the consumer received the property that was the subject of the transaction or contract, it will be returned to the trader at the place of transaction, and the same applies to any property that the consumer received following the conclusion of the transaction or contract.

For the avoidance of doubt, it is clarified that all of the above is for informational purposes only, and that the binding text is that specified in the law.
Cancellation of an order and return of a product in accordance with the above will be made subject to the product not being used in any way, being in its original packaging, the product label attached as it was sent to the customer, without damage and/or defect of any kind.
See below for the exceptions to this section.
It should be noted that even when money is refunded to the consumer for returning a product, the consumer will not be refunded any payments he made for transportation and assembly, as these services have already been provided to the consumer and cannot be returned to us.
Confirmation of the order is subject to the product being in stock at the time the order is placed and at the time of shipment. Even if no notification is given that the product is not in stock at the time of the order, you will not have any claim and/or demand and/or claim in this regard against us - and we reserve the right to cancel the order, after we have checked the inventory in our possession and/or in the possession of our suppliers, and within 7 business days from the date of confirmation of the order. In the event of cancellation of an order due to the product not being in stock, we will refund you the full payment already paid for the product, by crediting the payment method used to place the order.
In the event that a product was presented as being in stock, but in fact could not be supplied, it is agreed that you will not have any claim and/or demand and/or claim against us and/or against anyone on our behalf, subject to the above and subject to the full refund of the payment actually given to us for the product.
If it turns out that a product you ordered or attempted to purchase is out of stock, we reserve the right to contact you to offer you an alternative product. If you accept our offer, your order details will be updated accordingly. If you are not interested in the alternative product, your order will be canceled and you will be refunded any amount paid for the product, to the extent paid. It is agreed that receiving an alternative product or canceling a transaction as aforesaid are your only remedies for the aforementioned lack of stock – and you will not be entitled to any other remedy in this matter (including compensation for purchase, loss of profit, purchasing the product from a third party at a higher price, etc.).
We are not responsible for delays in product delivery caused by third parties, including shipping companies.
Without derogating from any other right of cancellation available to us, we will be entitled to cancel a transaction and/or sale, in whole or in part, in any of the following cases:
In the event that an offer (product advertising on the site) contains an unusual and obvious pen error, whether in the product price or in the product description;
In the event of force majeure, epidemic (whether pandemic or epidemic), acts of war, hostility and/or terrorism, which prevent the continuation of the sale, its execution or participation in the sale in a proper manner;
If the transaction and/or sale was accompanied by illegal activity by the customer and/or someone on his behalf and/or any third party;
If it becomes apparent that the buyer may resell the product or service he won to a third party and/or trade it;
If the product is out of stock;
If the order was made illegally and/or not in accordance with the provisions of these regulations.

Notification of the cancellation of the sale will be provided to you via the contact information you provided during registration and/or during the purchase process. In such a case, the order will be canceled and you will not be charged for it. Except for the refund of the transaction amount as stated above, you will not have any claim, claim and/or demand, of any kind or type, against us for the cancellation of the transaction as stated above.
Transaction cancellation and refund – specific products

For chairs only, you can take advantage of our lenient policy, which allows you to return a chair to us, if you were not satisfied with it, within 7 days of purchase – even if you took the chair out of its packaging and used it (reasonable use, of course) – and get your money back.
On the other hand, with regard to custom-made adjustable desks, this is a desk that you order according to specifications that you determine. Since these are products that are custom-assembled for you, which were manufactured specifically to your order, these products cannot be returned to us – and in any case, you cannot receive a refund for them.
Additionally, since these are products assembled according to your own creative specifications, we have no responsibility if the final product does not meet your needs and/or you do not like it.
Disclaimer

We are not the manufacturers of the products displayed on the site. Therefore, and without derogating from the provisions of these regulations, we are not responsible for the integrity of the products offered and supplied on the site, and we are not responsible for their repair - except as provided by law for the liability in respect of the aforementioned, as amended by law. Unless expressly stated otherwise, all information and representations displayed on the site regarding service and warranty for the products were provided to us by the suppliers and/or manufacturers, and are the sole and full responsibility of the suppliers and/or manufacturers.
However, we make efforts to cooperate with reliable and reputable manufacturers and suppliers. In the event that complaints are received from customers, we will make reasonable and acceptable efforts with the manufacturers and/or suppliers to try to resolve the complaints in the best possible way, for the benefit of the customer.
If an unusual and obvious mistake is made in the description of any product or service, this will not bind us.
The product images on the site are intended for illustrative purposes only and there may be differences between the images displayed on the site, some or all of them, and the products actually sold.
We disclaim all warranties – direct, indirect and/or implied – regarding the information, services and content appearing on this website, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
All information, content, services, products and other materials on this site and/or accessible through it are provided "AS IS" and as available, without warranty of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of fitness for a particular purpose, freedom from viruses, accuracy and/or completeness of information and results, non-negligence and/or non-professionalism. We do not warrant that the site will operate uninterrupted and/or error-free, or that defects will be corrected, or that this site or the servers that make it available are or will be free of viruses and/or other harmful components.
We make no warranties or representations regarding the use or the results of the use of the products and/or materials on this site and/or the services presented on this site, in all matters relating to their correctness, accuracy, reliability or any other characteristic. Also, there is no warranty regarding the condition of ownership, quiet enjoyment, clean possession, fitness for description and/or non-infringement. No information or advice, whether oral or written, given by us shall create a warranty and/or in any way increase the scope of the warranty specified above. Users shall bear the full price and cost of all products and services.
We do not guarantee any results as a result of using this site and/or its contents and/or the materials found on it and/or the services and/or products presented on it – and therefore you understand and agree that you will not have any claim, claim and/or demand against us if you do not receive the result you expected and/or aimed for.
Limitation of liability

In no event will we be liable for any special, direct, indirect, incidental, punitive, specific, incidental and/or consequential damages – or any damages whatsoever, which may result from the use of the materials on this site and/or the products and/or services presented therein and/or from loss of: ability to use, work, customers, information, investment and/or profits, possibility of a claim, etc. – whether arising from breach of contract, tort, negligence, product liability or from any other source, even if the possibility of such damage was known.
Some applicable law may not allow the exclusion or limitation of liability for certain types of damages, so the above exclusion or limitation may not apply to you. In no event shall our liability to you for any damage, loss and/or cause of action – whether in contract, negligence, tort or otherwise – exceed the amount you actually paid us, if any.
In any event, our liability is expressly limited to a refund or credit to the user of the amount actually paid to us only. You acknowledge and agree that the above restrictions are fundamental terms of this agreement - and that you are aware that the site is not available to you without these restrictions. There may be laws that relate to these limitations of liability.
Indemnity and compensation

You undertake and agree to indemnify us and our suppliers, defend us all and hold us harmless from and against any and all charges, losses, claims and/or expenses (including legal fees), related to your breach of this Agreement and/or any of your actions related to this Site.
Intellectual property

All content published on the site is owned by us and/or our suppliers.
You may not copy, reproduce, publish, upload, download, paste, transmit, market, translate or distribute in any way any material from this site. Modification of such materials or use thereof for any purpose (including use of any such material on any other site and/or network environment) constitutes a violation of our copyrights and other proprietary rights and/or those of third parties.
Any unauthorized use of such materials may result in civil and/or criminal action against you, in accordance with all applicable laws.
In any case, you may not copy, distribute or transfer any item from the site, in part or in full, including the site design and the trademarks appearing on it, without our prior written consent.
You may not operate or allow the operation of any computer application or other means, including crawlers, robots, etc., that scan, copy and/or retrieve, in whole or in part, information and content from the Site. In particular, you may not create or use such means to create a collection, compilation or database containing content from the Site. This prohibition does not apply to the operation of general search engines that link directly to the Site.
is our trademark. All other trademarks are the property of their respective owners.
Site changes

We and our suppliers reserve the right to make improvements and/or changes to the information, content, services and products on the Site, or any part thereof – or to discontinue its operation, at any time and without prior notice. We may also impose restrictions on certain parts of the Site, or restrict your access to part or all of the Site, without notice and without any liability for such actions. We may change this Agreement at any time, and the changes will become effective upon their appearance on this Site. Therefore, you agree to review this Agreement regularly, from time to time – and your continued use of and access to this Site will be deemed your agreement to the revised version of the Agreement.
We may, from time to time, post special promotions, events, or content on this Site, which will be subject to additional terms that will be displayed for your review. You agree that if you, or anyone using your account, use or access such special events, promotions, or content, such additional terms will be binding on you.
privacy

We are committed to protecting the privacy of site visitors and do not share personal information with third parties without your consent.
We may use the information you provide for the purpose of analyzing statistical information and delivering it to other parties (such as for the purposes of examining the number of visitors to the site, segmenting purchasing habits, generic segmentation, etc.), in order to improve the operation of the site and the services offered therein - however, in such cases, the data will be anonymous and will not relate to you personally or identify you.
The site uses "cookies" (small text files, which are stored by the site's server and/or servers held and/or saved on the hard drive of the computer you are using, via your browser - in order to provide you with fast and efficient service and save you from having to enter your personal information each time you access the site. However, it is clarified that the "cookies" do not contain any information that personally identifies you and you can adjust your browser software so that "cookies" are not received on your computer, or that they are deleted.
We will not be held responsible for the actions of any third parties that violate our Privacy Statement.
variance

In the event that a competent court decides that any clause in this agreement is contrary to the law, such clause will be deemed to have been rewritten to reflect as closely as possible the original intentions of the parties in accordance with the law - and the rest of this agreement will remain in full force and effect.
We may assign our obligations and rights under this Agreement – ​​and in the event of such assignment, we may no longer be bound by this Agreement. You warrant to us that you have the authority to bind us – and to use the Site and register as a User – in accordance with the terms of this Agreement and your specific User Terms.
This agreement will be governed solely by the laws of the State of Israel.
Any dispute that may arise between the parties, including a dispute regarding the use of the site and/or the materials appearing therein and/or in connection with these Terms of Use and/or in connection with the products and/or services provided through the site, will be brought exclusively before a court of competent jurisdiction in Tel Aviv.
We will be entitled to exercise our rights, in whole or in part, at any time we deem appropriate – and in any event, if we do not do so, this will not be considered a waiver and/or consent and/or prevention on our part – and we will be able to exercise our rights, in whole or in part, at our sole discretion.
Wherever you find a contradiction or inconsistency between what is written in this agreement and what is written in other parts of the site, the text in this agreement will prevail.
agreement

By using and/or registering as a user of this website, you hereby confirm that you have read and understood the entire agreement detailed above, as amended from time to time in accordance with its terms – and that you agree to be bound by this agreement and its terms, in their entirety.
By registering on the Site and/or placing an order through the Site, you acknowledge and give us your consent to send you information regarding our products, services and the services of our suppliers, as well as marketing and advertising information about our products/services and/or products/services of other advertisers (hereinafter: "Advertising Information").
In addition, a surfer who has left his details on the site and has not expressed objection to receiving advertising, we will be entitled to send him advertising information from time to time. Such information will be sent to the surfer if he has not expressed objection to this, and at any time he may revoke his consent and cease receiving such material, by independently removing himself from our mailing lists.
We have no way or ability to know whether you are using an e-mail address that is also shared with other users. By agreeing to receive marketing messages from the site by email, as stated above, you confirm and warrant to us that you have been given the consent of all users of the aforementioned e-mail address to commit on their behalf as stated, and that your consent as stated above constitutes consent on their part to receive marketing messages by email as stated.
Questions

If you have any questions regarding this Agreement, please contact us using the "Contact Us" details published on the Site.